Privacy Policy

1. Introduction

Welcome to Keepsakesongs. We respect your privacy and are committed to protecting the personal data and intimate stories you share with us to create your custom songs. This Privacy Policy explains how we collect, use, and safeguard your information.

Please Note: Keepsakesongs currently offers services exclusively to residents of Canada, with plans to expand to the United States shortly. By using our site, you consent to the data practices described in this policy, which complies with applicable Canadian privacy regulations (PIPEDA).

2. Information We Collect

To provide our services, we collect the following types of information:

• Contact Information: Your name and email address, used to deliver your final song and communicate about your order.
• Order Details & Stories: The names, relationships, memories, and personal stories you submit through our intake forms to serve as the creative basis for your song.
• Payment Information: We use secure third-party payment processors (such as PayPal). We do not collect or store your credit card numbers directly on our servers.

3. How We Use Your Information

We use the information we collect primarily to fulfill your orders. Specifically, we use your data to:

• Write, compose, and produce your personalized song.
• Process your payments and prevent fraudulent transactions.
• Send you your finished digital audio files.
• Provide customer support and handle revision requests.

4. How We Share Your Information

We do not sell, rent, or trade your personal information. We only share information with trusted third parties necessary to operate our business:

• Production Partners: We utilize advanced music production software and secure generative tools to help compose and vocalize your songs. Only the non-identifying creative details (the "story") are processed through these tools to generate the lyrics and audio.
• Payment Processors: Services like PayPal handle your billing securely.
• Service Providers: Website hosting, database storage (Firebase), and email delivery services.

5. International Data Transfers

While our operations are based in Canada, some of our service providers (including payment processors and production tools) may be located in, or process data in, the United States. By using our service, you acknowledge that your information may be transferred across international borders and subject to the laws of those jurisdictions.

6. Your Rights

Depending on your jurisdiction, you have the right to request access to the personal data we hold about you, request corrections to any inaccuracies, or request the deletion of your data entirely. To exercise these rights, please contact us using the details below.

7. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at:

hello@keepsakesongs.com